Texas VINE

WHAT IS Texas VINE?

VINE is an automated service that allows you to track the custody status of offenders or court hearings over the phone or the Internet. You can also register to be notified by phone and email if an offender is released, transferred, or escapes; or register to be notified by phone and email about changes in the status of a court event.

CUSTODY Information

Call (877) 894-8463 or visit www.vinelink.com and follow the instructions to access custody information. Registration If the offender is in custody, you can register to receive notifications. If registering a phone number, you will be asked to create a four-digit personal identification number (PIN) that will be used to confirm that the call was received. Make sure your PIN is easy to remember. The notification you will be notified about the following events: Release, transfer, escape, or death when VINE calls, listen to the message, then enter your PIN followed by the pound (#) key when asked. Entering the PIN lets the service know that you received the call and will stop the service from calling you again.

 THINGS to remember

• If you feel you are in danger, call 911 immediately. Since VINE calls automatically when an offender’s custody status changes, you may get a call from VINE in the middle of the night.
• If you do not answer a notification call, VINE will leave a message. If there is no answer, VINE will continue calling back until you enter your PIN or until up to 48 hours have passed.
• Do not register a phone number that rings on a switchboard.
• VINE is confidential. The offender will not know you are registered with VINE. You can register multiple phone numbers and email addresses for notifications.
• If you forget your PIN, call the toll-free number (877) 894-8463 and press zero. You will be transferred to an operator who can help you reset your PIN or cancel the notification.
• VINE Operators are available 24 hours a day, seven days a week to assist you.