Feedback

The City of La Porte EMS values your feedback.

Do you want to personally communicate your appreciation to the paramedical staff that responded to your emergency medical needs? Did EMS personnel provide excellent service when you or someone you know called 911? Was there an instance when the EMS staff did not meet your standards when you or someone you know called 911? Do you want to participate in a quick survey to let us know how we are performing? If so, tell us. Thank you for taking the time to tell us how we’re doing. We value your opinions.  

Commendation

You can forward a Thank You or other appreciation-type message to any City of La Porte EMS employee by sending an email directly to the employee involved. EMS can sometimes be a thankless job, and this is one way you can let the paramedics know how much you appreciate their assistance during your emergency.

The management at the City of La Porte EMS would also like to know when an employee is doing a good job and those notifications of appreciation can be sent to the department email.

The mission and goals of a progressive EMS Department can only succeed with the support of the Community.

Complaints

We take allegations of employee misconduct very seriously. Please be as accurate and factual as possible when making a complaint. If you feel a City of La Porte EMS staff member has acted improperly, a complaint may be made in writing, in person, by email, or by telephone.

Informal

A complaint prompts a preliminary investigation to determine if the complaint has possible merit. If the Informal Complaint is determined to have merit, the complaint will then be followed up on by administrative staff for corrective action. Informal Complaints may be upgraded to a Formal Complaint process if the severity of the complaint dictates such a need.

Informal Complaints can be emailed to administration.

Formal

A Complaint Form (311A) (PDF) is completed and forwarded to the EMS Chief and/or Assistant EMS Chief. An Administrative Investigation Referral Form is then completed by the EMS Chief or Assistant EMS Chief and a preliminary investigation is conducted to determine if the complaint has possible merit. If merit exists, the investigation is expanded.

Formal complaints must be filed by completing a Complaint Form (311A) and forwarding it to the address either in person or by mail:

City of La Porte EMS Headquarters
Attn: Complaint Process
10428 Spencer Highway
La Porte, TX 77571

Complaint Process Brochure

For more information on our complaint process, please download a Complaint Process Brochure (PDF).