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1. What are your new service procedures?

We will need at least one day's notice prior to service start date.

2. What is the required deposit amount?

Residential deposits are $90 if you own the home, $125 if you are renting the home, and a $10 service fee.

3. When are garbage bag handouts?

You'll receive three (3) garbage bags once a year. Garbage bags are distributed in February by Public Works.

4. I have fallen behind on my bill and have received a delinquent notice. What should I do?

If you receive a delinquent notice, please contact us at the office and we would be more than happy to assist you. Our contact number is 281-470-1403.

5. My water was shut off for non-payment! What do I have to do to restore services?

The best way to have services restored, is to pay in person, with customer service at City Hall located at 604 W. Fairmont Parkway. City Hall also has a convenient kiosk machine, located outside of the building.  If you are unable to come to our office, you have the option of paying online by clicking here. All payments made must be received by 3:30 p.m. to insure same day restoration of service. If paying at the kiosk or online, please call to verify your payment with customer service so that restoration will not be delayed. Payments made after 3:30 p.m. will result in services being restored the following business day. Please ask about additional payment options that are available to you; such as auto-pay, to help avoid future shut offs. 

6. Can I turn my water on myself?

The City of La Porte strictly prohibits citizens from turning on their water meters. If tampering has occurred, a $25 fee will be assessed. Removing a locking mechanism is also a $25 fee. If an unauthorized tap or hook-up is found, a $200 fee may be assessed, per occurrence. 

7. Where is the office location and hours?

Our office is located at 604 West Fairmont Parkway in the City Hall building. We are open Monday through Friday, from 8 a.m. to 5 p.m. If you have questions or concerns, please contact them at 281-470-1403.

8. Is there anyone I can call for emergencies?

If you need emergency assistance, please contact the La Porte Police Department on their non-emergency line at 281-471-2141; or Water Supervisor, Melvin Jenkins, at 281-386-9135.

9. I am looking to conserve water. Are there any tips you may have?

We are more than happy to provide tips!

• Turn off water while brushing your teeth.
• Wash only full loads of laundry and dishes.
• Use water-efficient shower heads and take shorter showers.
• Reduce the level of water by 1-2 inches while bathing.
• Replace old toilets with high-efficient ones.
• Do regular checks both inside and outside. If a leak is found, don't wait to fix it!